Employee Relationship Management
§ Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program
§ Understand employees' concerns, escalate to appropriate levels and ensure resolution of the concern.
§ Investigate and close employee grievances and take necessary disciplinary action wherever required
§ Carry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.Analysts
§ Monitor PIP for bottom performers in the Program
§ Attrition management for the Program/process
§ Target to reduce Grievance Level up to ZERO percent.
HR Reach out
§ Plan & organize fun on floor events
§ Organize MTMs and conduct pulse meetings for A/SA pool
§ Oversee the 90-Day On-boarding program for TAs-PMs in the Program
§ Ensure that the employees in the Program attend KM trainings programs
Performance Appraisal and Career Planning
§ Conduct sessions to explain the concept of Performance Appraisals in the Organization.
§ Ensure goal setting activities are carried out between the managers and their subordinates at the start of the year.
§ Help new managers with evaluating their subordinates.
§ Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for all A/SA BE cases
HR Ops Compliance
§ Conduct exit interviews of A/SAs within timelines
§ Timely closure of PIP cases for A-SAs
§ Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identifies
Tracker Updation and Reporting
· Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders
· Create all necessary reports and dashboards required for each program/process area
Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate
higher performance levels
Candidate shall adhere to the Information Security Policies and Requirements of the Company.