Senior Manager - Site Search

Pune, Digital



  • Interface with the client independently on calls/emails/IM to give status updates on projects and help in issue resolution
  • Project management, task allocation, briefing and auditing team members work to maintain highest quality standard
  • Analyze website internal search (site search) & external search (SEO) performance and provide suggestions and strategy for improvements
  • Business Process Initiatives, Conceptualizing (or identifying), implementing & sharing process improvements
  • Measure various KPIs and identify trends
  • Create weekly reports, presentations and operation metrics on resource utilization, productivity etc.
  • Marketing effectiveness A/B testing, campaign performance, cross channel behavior
  • External Communication – weekly, monthly and quarterly meetings with clients
  • Project Review
  • Weekly Operations Review
  • Monthly Business Review
  • Quarterly Business Review
  • Internal Communication – team meetings, periodic reporting
  • Manage attrition, identify future staffing needs and formulate recruitment plans
  • Develop and conduct process health checks and knowledge audits
  • Develop, implement and maintain performance monitoring systems
  • Responsible for training and mentoring team members to develop skillset


Required Expertise:


  • Excellent communication / interpersonal skills
  • At least 5 years of work experience in
    • Managing operations in online business division of an ecommerce company
    • Executing CMS/eCommerce projects and reporting / Dashboard development
    • Managing Site Search or SEO Campaigns
  • Proficient using any one of the listed web analytics tools – Adobe SiteCatalyst,  Coremetrics, WebTrends, Omniture Insight, Google Analytics.
  • Expert in Reporting, Analysis & Data Presentation
  • Excellent logical reasoning and ability to research on its own
  • Experience in using enterprise search platform viz. Google Custom Search, MS FAST, Endeca, IBM Solr Functional knowledge on working with MS Excel
  • Team management experience
  • Intermediate HTML and XML knowledge
  • Knowledge on Excel Macros & Databases
  • Enthusiastic attitude
  • Quick Learner
  • Logical Reasoning
  • Leadership