Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching &amp; Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring &amp; feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analysing audit data, compliance reports, communication &amp; Process related data points Plan &amp; run campaigns to drive Awareness/Improvements on Communication, US Culture &amp; Process.

Associate Manager - Backoffice Operations

<div style="">eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable &amp;amp; telecom, retail, fashion, media &amp;amp; entertainment, manufacturing, travel; leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 13,000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.</div>

eClerx

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