Manager - HR Business Partner

Mumbai, Shared Services

Employee Relationship Management

§ Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies  are adhered to in the Program

§ Understand employees' concerns, escalate to appropriate levels and ensure resolution of the concern.

§ Investigate and close employee grievances and take necessary disciplinary action wherever required

§ Carry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.Analysts

§ Monitor PIP for bottom performers in the Program

§ Attrition management for the Program/process

§ Target to reduce Grievance Level up to ZERO percent.


HR Reach out

§ Plan & organize fun on floor events

§ Organize MTMs and conduct pulse meetings for A/SA pool

§ Oversee the  90-Day On-boarding program for TAs-PMs in the Program

§ Ensure that the employees in the Program attend KM trainings programs


Performance Appraisal and Career Planning

§ Conduct sessions to explain the concept of Performance Appraisals in the Organization.

§ Ensure goal setting activities are carried out between the managers and their subordinates at the start of the year.

§ Help new managers with evaluating their subordinates.

§ Drive PMS in the Program by imparting appraisal coaching to A/SA group and attending 1x1 for all A/SA BE cases


HR Ops Compliance

§ Conduct exit interviews of A/SAs within timelines

§ Timely closure of PIP cases for A-SAs

§ Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identifies


Tracker Updation and Reporting

·         Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders

·         Create all necessary reports and dashboards required for each program/process area


Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate

higher performance levels


Candidate shall adhere to the Information Security Policies and Requirements of the Company.