Associate Process Manager - Loans

Pune, Financial Markets



As part of our Loans leadership team, you will be working with our client partners to improve processes and controls that build capacity and scale. Your role will be Processing of Syndicated Loans - Participation/Agented /Bilateral Deals.


The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates and supervisors.


The ideal candidate should possess strong business understanding of finance industry with special focus on Processing of Syndicated Loans - Participation/Agented /Bilateral Deals. He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/She should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team.


Loans- Associate Process Manager- Responsibilities

  • Assisting analysts/senior analysts with query resolution & exceptions
  • Client Management – establish self as a valued partner and work closely to achieve goals defined.
  • Handling client escalations & independently managing back office operations
  • Generate Management Information (daily/weekly/monthly)
  • Managing Daily/Weekly/Monthly calls with the client
  • Mentoring & grooming of new/existing team members
  • Highlight risk/control issues within the process to Senior Managers and work on mitigating them
  • Identifying PI opportunities and deliver benefits 
  • Identify RPA opportunities within the process
  • Documentation and Change Management
  • Lead various quality initiatives across processes managed


Minimum Qualifications-

  • Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
  • 3 to 5 years of experience in handling team of minimum 10 members and has good experience and knowledge of Processing of Syndicated Loans - Participation/Agented /Bilateral Deals.
  • Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
  • Knowledge of / prior experience with offshoring processes and methodologies highly preferred
  • Seeking a challenging new position in a dynamic high growth company and industry.
  • Should be good with logical and quantitative abilities.

Preferred Qualifications- 

  • Ability to manage and complete specific tasks with minimal direction
  • Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
  • Willingness to continuously learn, upgrade skills and stay relevant to business demands
  • Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.


eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

Join us in building a connected world.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.