Financial Markets - Program Manager - Finance Operations

Pune, Financial Markets

About eClerx:

India’s leading process management and data analytics company, eClerx provides critical business operations services to over 50 global Fortune 500 clients, including some of the world's leading companies in financial services, cable & telecom, retail, fashion, media & entertainment, travel & leisure, software and high-tech. A publicly traded company for 10+ years on India’s leading stock exchanges, eClerx has over 8,500 employees working globally through delivery centres in India, Thailand, Italy, and US. With revenues of $200 million, eClerx is one of the world’s leading innovative business process management companies.

About eClerx Markets:

For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts delivers holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

Within our Markets vertical, we create a wealth of intellectual capital and functional expertise that is unparalleled in our industry. We are looking to add to this talent pool with someone who will lead transition management for global investment banks.

Job Responsibilities:

  • Support business analysis and drive end-to-end delivery in the areas of process transformation, data and change management.
  • Act as a single point of contact for all program related queries and escalations.
  • Prepare and drive the monthly business reviews meetings with the client.
  • Administration of various governance pillars which would include client engagement, knowledge management, resource management & BCP and Control & compliance.
  • Ensure timely execution of all project deliverables as per the agreed quantity and quality SLAs
  • Flexibility in travel across locations (25%).
  • Responsible for lead hiring, training, Onboarding, resource allocation, delivery management, performance appraisals, mentoring, attrition management.

Liaising with shared services to facilitate timely completion of business deliverables, as necessary.