Process Manager

Chandigarh, Digital

Roles and Responsibilities:

  • Should have experience in using enterprise search platform viz. Google Custom Search, MS FAST, Endeca, IBM Solr
  • Own digital merchandising strategy for a specific market and execute merchandising for all product categories
  • Track weekly and monthly PLP performance and provide recommendations and actionable insights
  • Partner closely with Global & Market Digital Merchandising teams on digital merchandising initiatives and execution
  • Provide guidance and execute on merchandising strategy for all product campaigns and collections, including seasonal retail moments like Back to School and Holiday
  • Partner closely with Master Data to ensure products are prepared for launch throughout the season in PIM. Support metadata, filters, and optimize categorization for a seamless consumer journey
  • Works directly in Merchandising tool to optimize internal search, filters, navigation, & product sorting
  • Collaborate with CRO team to implement A/B testing opportunities


Technical and Functional Skills:

  • Excellent written and verbal communication skills
  • At least 4 years of hands on experience in managing SEO, Site Search operations
  • Should have experience in using advanced SEO Tools, Reporting and Analytics platforms to facilitate SEO campaign execution, Enterprise search platform
  • Intermediate HTML and XML knowledge
  • Excellent knowledge of MS Excel, PowerPoint, Omniture, SiteCatalyst
  • Strong Understanding of Search Engine and eCommerce
  • MS Office, esp. strong proficiency with MS Excel and PPT
  • Outsourcing / offshoring experience is a plus

People Skills and Other Personality Traits:

  • Ability to understand business problems and deliver targeted solutions
  • Strong interpretation and communication skills, i.e., being able to interface with Manager- to VP-level stakeholders and potentially explain analysis to a less-technically or analytically-minded audience
  • Ability to communicate effectively with clients and/or higher management