Shared Services-Associate Process Manager-Business Partner

Pune, Shared Services


Business HR Associate Process Manager

India | Full-time (FT) | Shared Services

Shift Timings - EMEA SHIFT - 1 P.M to 10 P.M. |Management Level – Assistant Manager | Travel Requirements - NA

Specialism– Business Partnering

eClerx is looking to hire a ‘Business HR Associate Process Manager ’ with 3+ years of progressive general HR experience.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Business HR Associate Process Manager Roles and Responsibilities

  • Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policies are adhered to in the program

  • Understand employee concerns, escalate to appropriate levels and ensure resolution of the concern

  • Investigate and close employee grievances and take necessary disciplinary action wherever required

  • Carry out the HIPO development and career discussion programs for the identified group of Analyst/Senior Analysts

  • Monitor PIP for bottom performers in the program

  • Attrition management for the program/process

  • Target to reduce grievance Level up to ZERO percent

HR Reach out

  • Plan & organize fun on-floor events

  • Organize MTMs and conduct pulse meetings for A/SA pool

  • Oversee the 90-Day On-boarding program for TAs-PMs in the program

  • Ensure that the employees in the program attend KM trainings programs

Performance Appraisal and Career Planning

  • Conduct sessions to explain the concept of Performance Appraisals in the organization

  • Ensure goal-setting activities are carried out between the managers and their subordinates at the start of the year

  • Help new managers with evaluating their subordinates

  • Drive PMS in the program by imparting appraisal coaching to A/SA group and attending 1x1 for all A/SA BE cases

HR Ops Compliance

  • Conduct exit interviews of A/SAs within timelines

  • Timely closure of PIP cases for A-SAs

  • Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identified

Tracker Updating and Reporting

  • Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders

  • Create all necessary reports and dashboards required for each program/process area

Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate higher performance levels

Minimum Qualifications

  • Graduate + MBA

  • Overall experience of 3 - 5 years and should have at least 3 years of experience working in a Business Partnering role in a BPO/KPO/IT or ITES Industry

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

We seek a broad range of skills—from digital to interpersonal to analytical—to help examine performance and efficiency within and across functions such as finance, HR, procurement, legal, marketing, and others. Our people are critical to this function, delivering a wide range of value-added services that help us drive the impact integral to our business. At eClerx, you will find challenging opportunities in an environment that recognizes and rewards exceptional performance. We empower our employees to drive important and impactful projects, see them through to fruition, reap the rewards, and build a fulfilling career graph while they are at it.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.