Project & Operations Management

The ideal experience map: 5 - 7 years of experience in Project & Operations Management

Roles and Responsibilities:

• Project Management
  • Coordinate/Manage internal team and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Ensure resource availability and allocation
  • Develop a detailed project plan to track progress
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs
  • Measure project performance using appropriate systems, tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation
• Operations Management
  • Provide inspired leadership for the organization.
  • Develop, implement and review operational policies and procedures.
  • Assist HR with recruiting when necessary.
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Work with senior stakeholders.
  • Ensure all legal and regulatory documents are filled and monitor compliance with laws and regulations.
  • Work with Senior Management to determine values and mission, and plan for short and long-term goals.
  • Identify and address problems and opportunities within cross functional processes
  • Build alliances and partnerships with existing and new clients
  • Prepare & present client facing weekly/ monthly/ quarterly business summary reports

Technical and Functional Skills:

• Any Graduate with proven work experience as a project manager in a technology firm preferable with international client
• Preference will be given to candidates who has prior experience managing email marketing/campaign Ops services in the past
• Hands on experience with project management software e.g. JIRA
• Strong experience in handling international technology projects
• Strong experience in Agile methodology including defining and executing sprints
• Familiarity with Content Management systems (Drupal/Sitecore/WordPress/AEM)
• Have strong CMS publishing background to understand the process/issues and solutions
• Excellent organization, time management and operations skills
• Strong communication and team management skills
• Strong experience with client facing communications

People Skills and Other Personality Traits:

• Excellent self-organisation, self-motivation and time management.
• Strong interpersonal skills and effective relation building capacity with client
• Have excellent written and verbal communication skills, including being comfortable influencing others and working across regions.
• Must have excellent communication and presentation skills
• Must be detail oriented and well organized
• Ability to handle multiple projects and prioritize different tasks
• Ability to use strong analytical and artistic approach to solve complex creative issues