Associate Manager - Cash Settlements

Pune, Financial Markets

                                                                                    Roles & Responsibilities

Job Responsibilities

  • Perform supervisory role by independently managing Middle / Back Office ops for FX Settlements
  • Independently handle the process integrities and escalate challenges/ issues in a timely manner
  • Lead team size of 8 - 10 FTEs, conduct trainings, on-boarding, delivery management, performance appraisals, mentoring and attrition management
  • Build domain expertise and lead from the front along with sharing best practices within teams
  • Independently handle all client escalations and lead mitigation steps to prevent future escalations
  • Collaborate with Quality team in identifying process gaps and drive process improvements
  • Govern the processes through timely checks on daily metrics dashboard and reports
  • Should handle process related queries with Clients on daily/ weekly/ monthly basis