Analyst-Inbound

Job Description:

•          Handle Inbound calls from US Customers and provided real time assistance
•          Handle customer queries and provide resolution
•          Perform Troubleshooting steps with customers over the phone and provide resolution
•          Create Tickets/Truck Rolls for issues not resolved over the phone
•          Perform TSR on the calls

Basic Requirements:

•          Good Communication Skills – Verbal & Written (Comprehension)
•          Good Customer Handling Skills
•          Needs to have ability to adapt to perpetual changes as per Business requirement.
•          Flexible for 24X7 Shifts
•          Good Knowledge of excel
•          Experience in Troubleshooting related process
•          Experience in Voice process
•          Experience in cable or telecom industry
•          Ability to quickly and efficiently assimilate process knowledge
•          Detail & result oriented, self-motivated with good analytical skills & ability to cope with pressure
•          Excellent communication and interpersonal skills including English language skills
•          Professional in conduct/behavior, and communication
•          Ability to work in teams
•          Flexible to work in rotational US Shifts
•          Should not have any commitments – part time courses, tuitions