Chandigarh, Customer Operations

Job Description:

  •          Handle Inbound calls from US Customers and provided real time assistance
  •          Handle customer queries and provide resolution
  •          Perform Troubleshooting steps with customers over the phone and provide resolution
  •          Create Tickets/Truck Rolls for issues not resolved over the phone
  •          Perform TSR on the calls

Basic Requirements:

  •          Good Communication Skills – Verbal & Written (Comprehension)
  •          Good Customer Handling Skills
  •          Needs to have ability to adapt to perpetual changes as per Business requirement.
  •          Flexible for 24X7 Shifts
  •          Good Knowledge of excel
  •          Experience in Troubleshooting related process
  •          Experience in Voice process
  •          Experience in cable or telecom industry
  •          Ability to quickly and efficiently assimilate process knowledge
  •          Detail & result oriented, self-motivated with good analytical skills & ability to cope with pressure
  •          Excellent communication and interpersonal skills including English language skills
  •          Professional in conduct/behavior, and communication
  •          Ability to work in teams
  •          Flexible to work in rotational US Shifts
  •          Should not have any commitments – part time courses, tuitions