Associate Process Manager - DO

Role and Responsibilities

• Building domain expertise within the team
• Managing team of 10-12 people
• Delivering product data categorization, enrichment projects
• Quality audits of the work done by team members
• Building audit checklists
• Performance management of 10-12 analysts/senior analysts in the team
• Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measures
• To proactively maintain regular engagement with key client contacts in line with client expectations
• Execute a well-defined Communication and Engagement model in place to ensure the teams understand the performance of our business
• Stakeholder management – Regular governance calls with onshore (APJ / EMEA / US) clients
• Setting and reviewing Quality performance standards
• Idea generation: Creating innovative ways to increase both productivity and quality
• Setting and reviewing of organizational / productivity objectives in line with the commercial contract
• Responsible for Business Continuity
• MIS Reporting

Qualifications and Education Requirements

• Basic: - BE. In Mechanical/Electrical/Electronics
• Preferred: - Experience in Master Data Management, Product data management/enrichment

Essential Skills

• Experience in Product data management, MDM practices
• Excellent communication skills – verbal, written, etc.
• 3-4 years of work experience in Operations
• Ability to work independently with minimal supervision as a self-starter
• Strong skills in reporting and presentation of key business information
• Experienced in managing mid size (10+) multi-site /Multi skilled teams
• Strong organizational skills
• Excellent in analytical thinking and problem solving

Prior Work Experience

1. 4+ years of industry experience (around Data Management)
2. Experience in communicating with Global customers through conference calls