Digital - Senior Process Manager - Reporting and Analytics

Mumbai, Digital

Digital - Senior Process Manager -  Reporting & Analytics

eClerx Digital is the trusted partner of choice to many of the world’s largest global brands for creative production, e-commerce / web operations as well as analytics and insights services. We help clients maximize the results of their digital activities across the customer journey. We complement existing capabilities through data analytics and marketing support. Global industry leaders partner with us to cost-effectively scale their digital activities by leveraging our highly-skilled and blended resource model.


  • Client Management: Interface with the clients independently to provide status updates on key projects.. Coordinate with business partners to track activities, prepare resolutions for open issues and implement change initiatives
  • Identify, conceptualize and implement business process improvements across existing processes 
  • Analyze and track  KPIs (Key Performance Indicators) to identify and measure trends across digital marketing channels
  • Drive marketing effectiveness strategies through A/B testing, campaign  performance and analyzing cross channel behavior
  • Manage all client communication on a weekly, monthly and quarterly basis
  • Ability to manage attrition, formulate recruitment plans for future staffing needs as well as manage and monitor performance Liaise with internal teams (Knowledge Management, IT, Admin etc.) to manage day-to-day operations
  • Design, develop and implement audit strategies to track process health on a periodic basis
  • Manage expectations across delivery and implementation efforts

Required Expertise:

  • Strong knowledge of any one of the leading web analytics platforms: Adobe SiteCatalyst, Google Analytics, Coremetrics, WebTrends.
  • Exposure to analytics functions in the Retail / eCommerce industry
  • Advanced MS Excel
  • Excellent communication / interpersonal skills
  • Exposure to key digital marketing concepts (SEO, SEM) and technology (JQuery, JavaScript and HTML)

Eligibility Requirements:

  • Bachelor’s degree / Master’s degree with minimum of 8 years of total work experience
  • At least 3 years’ experience in executing, managing web analytics and reporting / dashboard development projects
  • Candidates certified in Google Analytics and Google AdWords will be preferred

Benefits: We believe that talented people make a great organization. Working at eClerx, you will benefit from the following:

  • Access to technical and management training courses
  • Learn directly from industry SMEs (Subject Matter Experts) and team mentorship
  • Learn and utilize best practices acquired across diverse clients, industries and domains

Country: India  

State / Province:  MAHARASTRA

City / Township: Navi Mumbai

Employment Type: Full-Time

 Is this role a commissionable/sales incentive based position? No

About eClerx:
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable &  telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech.  Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,000 people across its global sites in the US, UK, India, Italy, Germany, Singapore and Thailand.