Financial Markets - Associate Program Manager - FM Consulting

Mumbai, Financial Markets

About eClerx:

India’s leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, travel & leisure, software and high-tech. A publicly traded company for 10+ years on India’s leading stock exchanges, our 9,500 employees work globally through delivery centres in India, Thailand, Italy, and US. With revenues of $200 million, eClerx is one the leading innovative business process management companies.

About eClerx Markets:

For financial organizations across the world, eClerx Markets, offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

Within our Markets vertical, we create a wealth of intellectual capital and functional expertise that is unparalleled in our industry. We are looking to add to this talent pool someone who will lead the market risk practice from the front with a sound understanding in areas of market risk, credit risk, liquidity risk, and stress testing for Rates, FX, Equity, and Commodities.

The Ideal Experience Map:

Minimum 9 years of experience in investment banking operations involving projects people, process, client management, program and project management in IB operations (cash equities, derivatives) or reference data (product) or risk and finance domains

Roles and Responsibilities:

  • Support business analysis and drive end-to-end delivery in the areas of process transformation, data and change management
  • Act as a single point of contact for all program related queries and escalations
  • Prepare and drive the monthly business reviews meetings with the client
  • Administration of various governance pillars which would include client engagement, knowledge management, resource management, BCP [business continuity planning], Control and compliance
  • Ensure timely execution of all project deliverables as per the agreed quantity and quality SLAs
  • Flexibility in travel across locations (25%)
  • Responsible for lead hiring, training, Onboarding, resource allocation, delivery management, performance appraisals, mentoring, attrition management
  • Liaising with shared services to facilitate timely completion of business deliverables

Technical and Functional Skills:

  • MS Office, MS Project, Visio, BPM, PMP, Scrum (Agile)

People Management and Personality Traits:

  • Analytical and problem solving abilities, excellent communication and team management skills, leadership, ability to impact customer directly, quality consciousness and relationship building and networking skills
  • In addition, the candidate needs to possess a strategic perspective, business acumen, be action orientated and a drive to achieve results
  • Excellent interpersonal skills, ability to network and earn confidence of diverse client personnel plus interaction with global teams
  • Excellent multi-tasking, stakeholder management and creative problem solving skills
  • Ability to work with teams across time zones and cultures