Digital - Senior Process Manager - Optimization

Pune, Digital

About eClerx:

India’s leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, travel & leisure, software and high-tech. A publicly traded company for 10+ years on India’s leading stock exchanges, our 9,500 employees work globally through delivery centres in India, Thailand, Italy, and US. With revenues of $200 million, eClerx is one the leading innovative business process management companies.

eClerx Digital:

The digital world is a continuously morphing landscape that is as exciting as it is limitless. And we’re here to add to its magic.

eClerx Digital is a global digital service provider partnering with the world's leading brands primarily in luxury & fashion, retail, high tech, financial services, automotive and travel industries. We deliver high impact consulting and value-based production resources to global clients looking to further their digital possibilities.

In an essence, eClerx Digital is a guild of 2500+ talented minds spread from Mumbai, Pune & Chandigarh to Verona and Phuket. Replete with a variety of strengths ranging from deep digital expertise to path-breaking support processes. We’re here to create value for our employees, customers, clients, shareholders and the world at large. 

We are looking to add to this talent pool a senior manager who will be a key influencer of our digital identity and help clients maximize the results of their digital activities across their customer journey.

The Ideal Experience Map:

Bachelor’s degree / Master’s degree with minimum 4-7 years of experience in analytics and reporting

Roles and Responsibilities:

  • Build optimization plans using A/B testing, multivariate testing, segment-based and behavioral targeting
  • Generate test cases based on industry best practices that help achieve business/customer goals
  • Analyze large data sets to make follow-up test recommendations
  • Build detailed wireframes and manage creatives to accomplish testing goals while adhering to the customer’s brand guidelines
  • Manage analyst and development teams to diagnose and troubleshoot technical issues, content rendering etc. using JavaScript, HTML and CSS

Technical and Functional Skills:

  • Hands on experience in building hypothesis to drive business optimization
  • Significant experience and expertise in handling large datasets
  • Ability to drive insights from quantitative and qualitative datasets
  • Technical expertise in JQuery, Javascript, HTML and CSS
  • Proven experience in developing test solution that meet market needs