Digital - Senior Process Manager - Creatives

Mumbai, Digital

About eClerx:

India’s leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, travel & leisure, software and high-tech. A publicly traded company for 10+ years on India’s leading stock exchanges, our 9,500 employees work globally through delivery centres in India, Thailand, Italy, and US. With revenues of $200 million, eClerx is one the leading innovative business process management companies.

eClerx Digital:

The digital world is a continuously morphing landscape that is as exciting as it is limitless. And we’re here to add to its magic.

eClerx Digital is a global digital service provider partnering with the world's leading brands primarily in luxury & fashion, retail, high tech, financial services, automotive and travel industries. We deliver high impact consulting and value-based production resources to global clients looking to further their digital possibilities.

In an essence, eClerx Digital is a guild of 2500+ talented minds spread from Mumbai, Pune & Chandigarh to Verona and Phuket. Replete with a variety of strengths ranging from deep digital expertise to path-breaking support processes. We are here to create value for our employees, customers, clients, shareholders and the world at large. 

Our Creative line of business within eClerx Digital focuses on large scale post production up to cutting edge CGI; we provide creative production services to support all creative assets managed through our proprietary FLUiiD4 marketing workflow solution.

We are looking to add to this talent pool a senior manager, who will be a key influencer of our creative team’s identity.

The Ideal Experience Map:

Minimum 8 years of experience in digital creative production in advertising

Roles and Responsibilities:

  • Responsible for leading the offshore creative team for multiple Fortune 500 clients and manage teams for client delivery excellence
  • Provides creative leadership for all visual, technical, and design concepts for marketing-related image and customer outreach programs to ensure quality control and consistency
  • Develop design processes and innovative approaches as a proof of concept
  • Ensure that the design department is aware of trends and improvements in both techniques and technology that are relevant to the business and assess which will contribute to the business
  • Identify and use appropriate experience design tools to communicate and showcase creative vision with stakeholders (wire frames, interaction patterns, prototypes etc.)
  • Develop and enforce brand and messaging standards to ensure quality control and consistency
  • Manage and oversee template design and print production process
  • Generate and explore different, creative, imaginative or unique approaches and provide recommendations for process improvements
  • Present monthly and quarterly updates to senior stakeholders at clients end
  • Liaise with internal PoCs (such as the internal quality team and central metrics team) and proactively recommend and manage measures to enhance operational efficiency, customer satisfaction, and service delivery excellence

Technical and Functional Skills:

  • Intermediate HTML & XML, Intermediate Photoshop Skills
  • Excellent working knowledge of Adobe Creative Suite (Photoshop, Animate, Premiere Pro, InDesign, Illustrator etc) and branding and design concepts
  • Proficiency in the implementation of valid CSS and HTML
  • Thorough knowledge of the designer specific production processes and procedures
  • Awareness of web standards and accessibility

People Management and Personality Traits:

  • Responsible to lead the entire copy, art and video editing team and make sure they are constantly inspired to develop new designs
  • Working with the client production director to produce key performance indicators that provide a holistic and balanced view of the team
  • Excellent creative leadership qualities and communication skills with an ability to interface directly with clients and higher management. Good analytical skills coupled with logical reasoning and rationale thinking

General skills that will boost your eligibility:

  • Knowledge of Google ad operations (Double Click / Google Designer) and Dynamic Creative Optimization is an added advantage