Digital - Associate Process Manager - Adobe Campaign Manager

Mumbai, Digital

About eClerx:

India’s leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, travel & leisure, software and high-tech. A publicly traded company for 10+ years on India’s leading stock exchanges, our 9,500 employees work globally through delivery centres in India, Thailand, Italy, and US. With revenues of $200 million, eClerx is one the leading innovative business process management companies.

About eClerx Digital:

The digital world is a continuously morphing landscape that is as exciting as it is limitless. And we’re here to add to its magic.

eClerx Digital is a global digital service provider partnering with the world's leading brands primarily in luxury & fashion, retail, high tech, financial services, automotive and travel industries. We deliver high impact consulting and value-based production resources to global clients looking to further their digital possibilities.

In an essence, eClerx Digital is a guild of 2500+ talented minds spread from Mumbai, Pune & Chandigarh to Verona and Phuket. Replete with a variety of strengths ranging from deep digital expertise to path-breaking support processes. We are here to create value for our employees, customers, clients, shareholders and the world at large.

We are looking to add to this talent pool someone who has a minimum of 2 years of work experience on Adobe Campaign Marketing Automation and help global brands reach their customers.

The Ideal Experience Map:

The ideal candidate has a general experience from 2 to 4 years with a focus on managing digital campaigns focused on emails

Roles and Responsibilities

  • Will be a part of operations team working on marketing operations business
  • Need to work as an independent resource / individual contributor while still being part of larger marketing automation cluster and bring synergies
  • Daily hands on campaign execution (segmentation, campaign flow creation)
  • Conduct extensive quality audits. Interact with client stakeholders for validation
  • Creating campaign performance reports on a weekly/monthly basis
  • Extensive client communication, project management and problem solving
  • Should be able to create detailed documentation and process flows to reflect / capture ongoing projects
  • Work with onshore consultant to get requirements and execute those requirements

Technical and Functional Skills:

  • Excellent knowledge and minimum of 2 years of experience on Adobe Campaign Marketing Automation platform. Certification is added plus
  • Should be well versed with Email Marketing concepts & best practices
  • Excellent knowledge and minimum of 2 years of hands-on experience in scripting
  • MS Office [with a focus on PowerPoint and Excel]
  • Strong project management skills, ability to create and execute complex plans

Personality Traits:

  • Strong interpretation and communication skills, i.e., being able to interface with Manager- to VP-level stakeholders and potentially explain analyses/deliverables to a less-technically or analytically-minded audience
  • Excellent written and verbal communication skills

General skills that will boost your eligibility:

  • Project management in an outsourcing environment