Digital - Senior Process Manager - Implementation and Tag Management

Mumbai, Digital

About eClerx:

India’s leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, travel & leisure, software and high-tech. A publicly traded company for 10+ years on India’s leading stock exchanges, our 9,500 employees work globally through delivery centres in India, Thailand, Italy, and US. With revenues of $200 million, eClerx is one the leading innovative business process management companies.

eClerx Digital:

The digital world is a continuously morphing landscape that is as exciting as it is limitless. And we’re here to add to its magic.

eClerx Digital is a global digital service provider partnering with the world's leading brands primarily in luxury & fashion, retail, high tech, financial services, automotive and travel industries. We deliver high impact consulting and value-based production resources to global clients looking to further their digital possibilities.

In an essence, eClerx Digital is a guild of 2500+ talented minds spread from Mumbai, Pune & Chandigarh to Verona and Phuket. Replete with a variety of strengths ranging from deep digital expertise to path-breaking support processes. We are here to create value for our employees, customers, clients, shareholders and the world at large. 

We are looking to add to this talent pool an experienced manager who is highly skilled in areas of SiteCatalyst implementation and reporting.

The Ideal Experience Map:

Bachelor’s degree - IT /Computer Science and overall experience of 7-8 years with 3-4 years of relevant experience in Sitecatalyst implementation and minimum 2 years of experience in Reporting

Roles and Responsibilities:

  • Lead and manage end-to-end SiteCatalyst implementation
  • Gather requirements for existing and new implementations through continuous interactions with client teams
  • Document technical specifications for new implementations
  • Develop and implement (UAT) test cases for SiteCatalyst implementation along with post implementation support
  • Act as an in-house consultant, trainer and mentor for SiteCatalyst implementations
  • Proactive approach towards planning and implementing new initiatives that help elevate team skills and the practice
  • Own end-to-end delivery of complex projects
  • Travel to client locations, as per the requirements, for scoping, reviews, workshops etc.

Technical and Functional Skills:

  • Reporting experience on  any of the reporting tools such as Site catalyst, Google Analytics, WebTrends and so on
  • Hands-on experience on at least one leading tag management system like Ensighten, Tealium, Adobe DTM
  • Technical expertise in JQuery, Javascript, HTML and CSS
  • Ability to design solutions for new Implementations
  • Experience in testing SiteCatalyst Implementations during UAT
  • Proven expertise in documenting technical specifications
  • Strong fundamental knowledge of SiteCatalyst Variables

People Management and Personality Traits:

  • Excellent troubleshooting skills
  • Proactive approach towards planning and implementing new initiatives that help elevate team skills and the practice

General skills that will boost your eligibility:

  • Domain knowledge of various industries such as Banking, Retail, eCommerce etc.