Technology Services - Senior Process Manager - Technical Lead F

Mumbai, Shared Services

MS Dynamics 365 CRM - Senior Process Manager
India | Full-time (FT) | Technology

Shift Timings – General or EMEA SHIFT (10 A.M to 7 P.M, 1 P.M to 10 P.M.) | Management Level –Senior Manager | Travel Requirements - 10-15%

Specialism – MS D 365 CRM, CPQ, SQL Server, SSRS, 365 Solutions, NET 4.5, ASP.NET 4.5, IIS, SSRS, Database SQL Server 2014, 2008, MS Dynamics CRM 2016, MS Dynamics CRM 2015, MS Dynamics CRM 2013

We are looking for a 7+ year’s experienced into data science professionals with hands-on experience with different data science processes using tools like Microsoft Dynamics 365 CRM, hands-on experience with CPQ, experience in Migration from SFDC to MS Dynamics will be an added advantage. You will be providing quality answers to large-scale problems with broad impact.

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on a high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

As a Software engineer, you will be working to design, develop, test and implement Microsoft Dynamics CRM/365 Solutions.

MS Dynamics 365 CRM - Senior Process Manager Responsibilities

  • Strong Experience in Development of MS D 365 CRM. Hands-on experience with CPQ

  • Should have experience of working in an integrated MS Dynamics 365 CRM Complete Rollouts

  • SQL Server - working knowledge of designing/ developing SSRS custom reports/ dashboard, specifically with Dynamics CRM entities.

  • Design, develop, test and implement Microsoft Dynamics CRM/365 Solutions.   

  • Develop/maintain plug-ins, workflows and web services of MS Dynamics CRM as needed.

  • Experience in Migration from SFDC to MS Dynamics will be an added advantage.

  • Strong communication skills as the role demand constant customer interaction.

  • Ability to work effectively in both independent and team environments

Minimum Qualifications

  • Bachelors in Technology with ML /Data Science Certification OR Bachelors in Statistics

Preferred Qualifications

  • In-depth knowledge of MS Dynamics 356 CRM, hands-on experience with CPQ.

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy,

eClerx’s Technology Group collaboratively delivers Analytics, RPA, AI, & Machine Learning digital technologies that enable our consultants to help businesses thrive in a connected world. Our consultants and specialists partner with our global clients and colleagues to build and implement digital solutions through a broad spectrum of activities. Technology and Engineering jobs include the design of IT architectures, large-scale transformation, agile development, software engineering, cybersecurity consulting, and risk management.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.