Technology Services - Associate Program Manager - Robotics Process Automation

Mumbai, Shared Services


About eClerx:

India’s leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable and telecom, retail, fashion, media and entertainment, travel and leisure, software and high-tech. With revenues of $200 million, eClerx is one the leading innovative business process management companies.

A publicly traded company for 10+ years on India’s leading stock exchanges, our 9,500 employees work globally through delivery centres in India, Thailand, Italy, and US. We are looking to add to this talent pool a technical lead for our robotic process automation practice who will help define, design, configure, test, deploy automations.

The Ideal Experience Map:

A Bachelors or an Advanced Degree in Computer Science or Engineering with working experience of a Robotic Process Automation tool (Automation Anywhere, Blueprism, Workfusion, UIPath). The ideal candidate has a record of accomplishment in meeting and exceeding established client, project and performance goals, and working on projects to success within established timelines and budgets

Roles and Responsibilities:

  • Drives automation opportunity identification and assessment within the Shared Services and outsourced organizations
  • Leads and participates in various types of interviews, meetings or workshops to define and design automation solutions
  • Develop and maintain processes, including constructing and maintaining efficient, reusable and reliable code with robotic process automation software and tools
  • Experienced in testing activities, including integration testing, end-to-end testing and user acceptance testing
  • Leads and participates in the problem identification / error resolution process,  including tracking, repairing and reporting defects
  • Creates, edits, revises and finalizes life cycle deliverables such as requirements specifications, solution design documents, and operating instructions (i.e. SOP)
  • Creates and maintains process, technical, project or other documentation, as may be required, to support development, project management and training
  • Coordinates sign-off approvals by business and/or technical staff to certify successful results of milestone deliverable(s) or phase completion, including program development and deployment
  • Performs code review of service provider automations and provides constructive feedback to ensure quality of code

People Management, Personality Traits and Other Desired Skills:

  • Ability to work well with business analysts, programmers, vendors and end users in cross functional teams
  • Ability to take on complex assignments as the lead, and assume increasingly greater leadership roles and responsibilities
  • Build relationships with end users, peers, management and third parties
  • Ability to prioritize, schedule and complete development and testing required for multiple applications with overlapping schedules
  • Strong verbal and written communications skills, articulate, speaks and writes English well
  • Self-starter, comfortable working in a busy and dynamic environment with competing priorities
  • Knows how to prioritize requests effectively and efficiently and work with a sense of urgency
  • Projects an image of professionalism and enthusiasm
  • Proactive, persistent and dependable
  • Excellent time management skills