Shared Services - Associate Program Manager - Learning and Development

Mumbai, Shared Services

About eClerx:

India’s leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable and telecom, retail, fashion, media and entertainment, travel and leisure, software and high-tech. With revenues of $200 million, eClerx is one the leading innovative business process management companies.

A publicly traded company for 10+ years on India’s leading stock exchanges, our 9,500 employees work globally through delivery centres in India, Thailand, Italy, and US. We are looking to add to this talent pool a specialist in learning and development who will lead our manager development practice.

The Ideal Experience Map:

Minimum 6 years of relevant work experience in L&D (Learning & Development) or OD (Organizational Development)

Roles and Responsibilities:

  • Head the Manager Development team within the Learning & Development function of eClerx – catering to junior and middle management
  • Partner with stakeholders across the organization to conduct an effective training need analysis and scope the requirements of manager development programs and define business outcomes
  • Create programs that are aligned with business objectives and develop manager development solutions, which are integrated, efficient, effective, and innovative
  • Embrace different styles of training techniques, including instructor-led trainings, e-learning, coaching, etc.
  • Partner with third-party vendors or other internal stakeholders to ensure successful completion of manager development programs
  • Ensure that all training logistics are efficiently handled
  • Deliver, whenever required, training sessions / blended L&D solutions to junior and middle management
  • Craft and deploy impact assessments / effectiveness criteria to evaluate the success of manager development initiatives
  • Accurately and regularly report progress to business and internal stakeholders
  • Manage the eLearning engagement of eClerx with third-party eLearning providers
  • Market manager development initiatives to foster a learning culture and improve awareness
  • Manage the Continuing Education Policy at eClerx
  • Create and manage partnerships with business schools, finance-training institutions, and analytics-training institutes
  • Handle trainings for the HR, Knowledge Management, Quality, CSR, and Centralized Marketing teams
  • Work with the Metrics and Corporate Finance teams to track the budgeted versus actual training spend
  • Implement manager development solutions within the allocated training budget
  • Manage special L&D projects
  • Keep abreast of L&D innovations and current market practices

Technical and Functional Skills:

  • MS Office Suite

People Management and Personality Traits:

  • Manage a team of designers who create computer-based trainings and videos for stakeholders across the organization
  • Strong at written and spoken communication
  • Analytical thinking
  • Customer focus
  • Strategic thinking
  • Proactive

General skills that will boost your eligibility:

  • Diploma / degree / certificate course in L&D or OD

Note: The role requires you to travel to Pune and Chandigarh, whenever required