Technology Services - Program Manager - Delivery lead

Pune, Shared Services

About eClerx:

India’s leading process management and data analytics companies, eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, travel & leisure, software and high-tech. A publicly traded company for 10+ years on India’s leading stock exchanges, our 9,500 employees work globally through delivery centres in India, Thailand, Italy, and US. With revenues of $200 million, eClerx is one the leading innovative business process management companies.

The Ideal Experience Map:

  • 12-15 years of experience of providing Software Delivery, Project / Product Management, Team Leadership for large and mid-size corporate and overseas clients
  • Minimum of 2 years’ experience in delivering Robotics and AI-ML projects

Roles and Responsibilities:

  • Delivery Management: Define, develop and implement successful project delivery strategies and programs in conjunction with all stakeholders. Applies to both traditional technologies like .Net/SQL as well as new areas like Robotics and Artificial Intelligence and Machine Learning
  • Revenue Generation: Work closely and aggressively with the onsite team to drive technology revenue growth; mine existing accounts and on-board new clients
  • Stakeholder Management: Work with stakeholders to manage expectations and deliver to expectations
  • Financials: Manage the overheads in the business and ensure that there is optimum usage of a Manager’s span in terms of headcount

People Management:

  • Be directly accountable for developing team members that can provide technical leadership and be responsible for performance management, evaluation, and career development
  • Manage hiring and readiness for all employees in the organization
  • Act as the focal point for development teams
  • Ability to lead, communicate, negotiate and influence relevant stakeholders
  • Excellent interpersonal communication skills with the ability to deal with people at all levels and comfortable in cross-cultural environment

Functional and Technical Skills:

  • Strong agile / scrum project planning, execution, strategic leadership skills, people and delivery management
  • Technical expertise in all aspects of the SDLC involving requirement analysis, design, development, testing, implementation and enhancement as well as troubleshooting, with a strong experience in managing support, maintenance and development projects