Digital-Senior Process Manager-SFMC

Pune, Digital


Salesforce Marketing Cloud – Senior Process Manager
India | Full-time (FT) | Digital

Shift Timings - EMEA SHIFT (1 p.m. to 10 p.m.)|Management Level – Senior Manager | Travel Requirements – NA

Specialism – Salesforce Marketing Cloud, HTML, CSS, JavaScript, Marketing Automation

We’re looking to add an Email Campaign Developer to our talent pool. The role reports to Senior Process Manager – Campaign Management and will be a key influencer of our digital identity.

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

Salesforce Marketing Cloud – Senior Manager Responsibilities

  • Build emails using content builder in SFMC/ET
  • Custom coding (as required)
  • Use AMP scripting for dynamic coding and hide/show blocks
  • Responsive build
  • Create and update data extensions for send and personalization requests
  • Attach creatives to a journey for final deployment
  • Create cloud pages to connect emails whenever required

Minimum Qualifications

  • Bachelor’s degree with 6 to 9 years of experience in Marketing Automation [Salesforce Marketing Cloud/ET]
  • Minimum 3 years of experience using AMP scripting
  • Minimum 3 years of responsive HTML, CSS & JavaScript coding experience
  • Basic HTML knowledge
  • Exposure to creating emails using content builder in Salesforce Marketing Cloud /ET
  • AMP Scripting for dynamic builds
  • Basic knowledge Media queries in custom coding
  • Knowledge of building block-based designs using content builder
  • Knowledge of building journeys
  • Well versed in creating and updating data extensions
  • Well versed in building cloud pages and micro sites
  • An eye for detail to assist in audits

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world’s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees – at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket – applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital’s innovative delivery model drives the ‘metrics that matter’ for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.