Digital-Senior Process Manager-Optimization SPM

Chandigarh, Digital


Analytics Optimization Senior Process Manager
India | Full-time (FT) | Digital

Shift Timings_ EMEA SHIFT (1 P.M to 10 P.M.)|Management Level – Senior Manager | Travel Requirements 30-40%

Specialism – Optimization, Personalization and Analytics

eClerx is looking to hire a ‘Analytics Optimization Senior Process Manager’ with 6–8 years of experience in building optimization plans, analyzing large data sets and driving business optimization.

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Analytics Optimization Senior Process Manager Responsibilities

  • Build Optimization Plans using A/B testing, multivariate testing, segment-based targeting and behavioral targeting

  • Generate test cases based on business/customer goals, analytics and best practices. 

  • Analyze large and detailed data sets in order to make recommendations around follow-up tests.

  • Manage Analyst and Development teams to diagnose web data

  • Work on analysis of A/B, Multivariate and Personalization tests run on Digital properties by using Adobe analytics, Decibel and Monetate (Equivalent) tool, connect with clients for business requirements, walk through analysis outcome and come up with ideas for optimization of the digital properties

Minimum Qualifications

  • Graduate - any stream (Minimum) + MBA (Preferred)

  • Overall experience of 6–8 years in Digital analytics

  • Hands-on experience building hypothesis to drive business optimization

  • Comfortable with handling large datasets

  • Ability to drive business inference from quantitative and qualitative datasets

Preferred Qualifications

  • Ability to collaborate with stakeholders across the globe

  • Strong creativity, innovation skills to help develop offerings to meet market needs

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.

eClerx Digital is the trusted partner of choice to the world’s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees – at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket – applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital’s innovative delivery model drives the ‘metrics that matter’ for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.